Curaçao International Airport earns ACI Airport Customer Experience Accreditation

Willemstad, May 30, 2022 – Curaçao International Airport is proud to share that it has earned the ACI Airport Customer Experience, Level 1 accreditation — a fruitful result of continuous hard work by the organization to ensure the best experience for all passengers and visitors.

This is a multilevel accreditation program developed by Airports Council International (ACI) to guide towards achieving excellence in customer experience management. There are five levels of accreditation, from Level 1 to Level 5.

Level 1: Customer experience is one of our airport priorities that is communicated internally and externally. We have stablished a fundamental structure through understanding customer expectations, satisfaction, comments and complaints.

After receiving the ACI Health Accreditation and the prestigious recognition by the Airports Council International (ACI) in its World’s ‘Voice of the Customer’ initiative, both for the second time earlier this year, the airport can now add yet another accomplishment to the long list of achievements and recognitions.

“Notwithstanding any circumstances, customers experience remains one of our priorities. Without customers, an airport is just another empty building, and that is why we place them at the center of all we do, every operational decision must guarantee the best experience”, said Mr. Norman Gómez, Managing Director CAP.

The dedication of the entire airport community has been awarded through this important accreditation and we are already focusing on the next steps to achieve level 2 of this accreditation.

Curaçao International Airport launches its own Mamava pod

Offering mothers needed comfort, safety, and privacy to breastfeed their babies

Willemstad, October 29, 2021  ̶   Curaçao Airport Partners (CAP) proudly shares the official launch of its own Mamava pod, a safe and comfortable unit for all nursing Moms visiting, traveling or working, to make use of at the airport to breastfeed or pump. CAP is now the pioneer on the island for this initiative via such pod. The idea to facilitate lactation accommodation was brought to CAP by former parliament member Mrs. Elsa Rozendal during her time in parliament.  CAP hereby thanks her for approaching us with this initiative, which we are excited to have now crystallized and readily available for use.

The Mamava pod is a special designed unit used around the world at different locations to provide mothers around the globe with a private, safe and comfortable environment to breastfeed/pump when necessary, while on the go.

The pod is a state-of-the-art compact seating cube that offers all comfort and safety to feeding or pumping mothers. The interior surface is of high quality providing easy and fast cleaning. The pod has an open grid ceiling for ventilation and fire sprinkler access as well as motion activated interior lighting and ceiling vent. There are outlets and USB ports to power up electrical breast pumps and to facilitate charging of mobile devices while using the pod. Furthermore, there is a mirror, benches, fold-down table, and a Bluetooth enabled Smart Lock with ‘occupied/vacant’ deadbolt to provide security and usage data.

“This is an important moment for us. We are proud to introduce this innovative accommodation here at our airport to facilitate all mothers who pass through our location, being employees, passengers, or visitors. We are now assisting in one of life’s most important moments which is the nursing period of an infant”, said Mr. Norman Gómez, Managing Director of CAP.

The need for such a location has become increasingly urgent globally as the awareness on the importance of breastfeeding continues to grow. Especially now, during the ongoing pandemic it has become even more important for mothers to have the ability to breastfeed their infants so they can receive the much-needed protection that breast milk is known to provide against illnesses.

Not only does the infant benefit greatly from receiving breast milk, but the benefits of allowing mothers to have the time and space to do this, extends as far as in the increase of productivity within companies.

CAP is proud to inaugurate this unit, located at Gate 6, 7 & 8 in the Departures Hall as of today. All users are requested to follow the instructed guidelines in order to keep the pod clean and user-ready at all times.

“Our airport celebrates this new trendsetting milestone which it hopes other companies will adopt as well seeing the importance this has for the development of our future generations and how positively this impacts not just the daily business due to its benefits, but the entire community on a long run”, Mr. Gómez concluded.

Curaçao International Airport earns ACI recognition for ‘Voice of Customer’

WillemstadFebruary 8, 2021  ̶  Curaçao International Airport is proud to share that it has been recognized by the Airports Council International (ACI) in its World’s ‘Voice of the Customer’ initiative for the great efforts, in not only listening to its customers’ feedback, but also taking this into account and implementing this into the daily operations where and when possible.

Curaçao Airport Partners (CAP) is very excited and thankful for this recognition as each employee and stakeholder have truly dedicated themselves in listening to our customers and giving assistance. We are committed to delivering the best of the best when it comes to customer experience. No matter who, being an employee, passenger, or visitor, their safety and comfort remain the main priority.

CAP has always had the needs of its customers as number one focus and its relentless efforts have been awarded through this prestigious recognition. The airport stood out for its remarkable input to keep passengers, employees, and visitors of the Curaçao International Airport well informed and safe during the ongoing pandemic and sharing this valuable feedback through ACI’s Airport Service Quality program.

With this, CAP adds yet another great recognition after receiving the ACI Airport Health Accreditation past November. These achievements inspire and motivate the entire team who work with great pleasure to assist all who are part of the CAP community.

CAP proudly introduces The Hidden Disability Sunflower Lanyard at the Curaçao International Airport

Willemstad – Curaçao Airport Partners (CAP), in its effort to constantly improve its services for travelers, is proud to present ‘The Hidden Disability Sunflower Lanyard’. Wearing this lanyard discreetly indicates to airport staff that you have a disability and that you may need additional help when moving through the airport. The Hidden Disability Sunflower program was launched in 2016 by Gatwick Airport in London and each day more airports and organizations are becoming members. Curaçao International Airport, as the first airport in the Caribbean, is now on the list of proud participants.

Not all disabilities are visible; some are not immediately obvious such as autism, chronic pain, dementia, and anxiety. Hidden disabilities include learning difficulties, mental health problems as well as mobility, speech, visual or hearing deficiency. The Hidden Disability Sunflower Lanyard enables someone with a hidden disability to choose to be visible, so that support, assistance or just a little more time may be given when moving through the airport.

The Hidden Disabilities Sunflower suggests happiness, positivity, and strength. The design is a bright yellow sunflower placed on a green background, so that it is clearly visible from a distance. It is vital that all Hidden Disabilities Sunflower Lanyards (including a badge) are visually consistent to avoid any confusion or hesitation recognizing them, so that wearers universally get the support, or assistance that they may need.

The Sunflower Lanyard and Badge are to be used (simultaneously) solely for travelling purposes on the airport premises and they can also be used at other participating airports around the world. Schiphol Amsterdam is also one of the participating airports which will give the wearer comfort when departing from Curaçao to Amsterdam as both airports apply the same standards. For an extensive list of other participating entities, you can visit this website.

CAP believes that it is important that everyone who has a hidden disability and who chooses to be visible (recognized), should have access to one lanyard. As the first step of implementing this program, CAP will focus on autism travelers. For this reason, a partnership has been established with the local Autism Aid Foundation. Hidden Disability Sunflower Lanyards are available free of charge via this foundation and all its members will receive a Sunflower Lanyard, that can be used when traveling.

CAP wants to expand this service by partnering to other local foundations that focus on autism and other disabilities. It is our aim to continue providing and creating awareness among the airport community and our island. CAP will soon publish these initiatives on its website.

Organizations or foundations representing clients with hidden disabilities, interested in joining the Sunflower Scheme Program of our airport, can contact CAP via [email protected].

Click here for the Frequently Asked Questions (FAQ).

Curaçao International Airport earns the 2020 ASQ award ‘Best Airport by Size and Region’

Island of Curaçao shines again!

Willemstad March 1, 2020  ̶  The Curaçao International Airport has earned the 2020 Airport Service Quality (ASQ) Award for: Best Airport by Size and Region (under 2 million passengers per year in Latin America and Caribbean), a recognition by Airports Council International (ACI) World. Yet another recognition, the 3rd in a row, for the community of the Curaçao International Airport that has been working tirelessly throughout this pandemic.  The entire community is beyond ecstatic with this achievement as it brings with it even more motivation to continue to focus and work hard to surpass the current challenges as a consequence of the pandemic.

As co-CEOs of Curaçao Airport Partners (CAP) stand filled with joy and pride in the airport hall, they share: “The work continues, and the experience, a safe and pleasant one when at our premises, remains the number one priority of each CAP employee and each member of our Airport Community” said Mr. Paulo Mazzali.  Mr. Norman Gómez continued: “When hope, commitment, creativity and talent are combined, it is impossible to not shine through and make a lasting impact which will drive all to persevere”.

As indicated, the Curaçao International Airport was awarded recently with other recognitions. Past November 2020, with the ACI Airport Health Accreditation  ̶  a reward for the efforts of not only CAP, but also all its stakeholders at the airport, for providing a safe and healthy environment to all the personnel, travelers, and visitors, as it looks into all aspects that relate to these groups while on premises. CAP continued throughout to ensure that the best possible practice of health and safety guidelines were provided, and this did not go unnoticed by customers, by visitors as it recently landed CAP ‘The Voice of the Customer’ as well, another recognition by the ACI. The airport community as a whole stood out for its remarkable input to keep passengers, employees, and visitors of the Curaçao International Airport well informed and safe during the ongoing pandemic and visitors shared valuable feedback through ACI’s Airport Service Quality program which resulted in said award.

The Curaçao International Airport invites one and all to stay connected via social media as they continue to share much more valuable information regarding the daily operations, guidelines to continue keeping us all safe, and also the opportunity to participate in fabulous campaigns as the celebration of this yet another great achievement, continues. So, make sure to Like and Follow the Facebook page Curaçao International Airport so you don’t miss out!

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