Willemstad, May 30, 2022 – Curaçao International Airport is proud to share that it has earned the ACI Airport Customer Experience, Level 1 accreditation — a fruitful result of continuous hard work by the organization to ensure the best experience for all passengers and visitors.
This is a multilevel accreditation program developed by Airports Council International (ACI) to guide towards achieving excellence in customer experience management. There are five levels of accreditation, from Level 1 to Level 5.
Level 1: Customer experience is one of our airport priorities that is communicated internally and externally. We have stablished a fundamental structure through understanding customer expectations, satisfaction, comments and complaints.
After receiving the ACI Health Accreditation and the prestigious recognition by the Airports Council International (ACI) in its World’s ‘Voice of the Customer’ initiative, both for the second time earlier this year, the airport can now add yet another accomplishment to the long list of achievements and recognitions.
“Notwithstanding any circumstances, customers experience remains one of our priorities. Without customers, an airport is just another empty building, and that is why we place them at the center of all we do, every operational decision must guarantee the best experience”, said Mr. Norman Gómez, Managing Director CAP.
The dedication of the entire airport community has been awarded through this important accreditation and we are already focusing on the next steps to achieve level 2 of this accreditation.