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frequently asked questions
Welcome to our FAQs section!
Here we’ve gathered answers to the most common questions our customers ask, to provide you with clear and concise information. Just dive into the FAQs and uncover the information you’re seeking.
Can’t find what you’re looking for? Don’t worry! Please contact us for any additional inquiries. Your satisfaction is our priority!
Check-in
Daily from 6:00 AM till 10:00 PM.
Only passengers are allowed in the Check-in Hall.
You can check-in online (recommended) or at the airline counter.
Contact your airline for more information.
WI-FI
Curaçao Airport Partners offers free basic internet. The network allows you to remain online for 60 minutes. Once your 60 minutes are up, simply re-connected to the network to restore access and enjoy your free internet as a courtesy of Curaçao Airport Partners.
Passenger Facility Charge (PFC) (Departure Fee)
As of 1 January 2024, the airport departure fees are as follows, click here.
The PFC is usually incorporated in the ticket price.
Parking
For your convenience we have different pay-stations strategically located:
- One (1) outside of the Check-in Hall, right next to the MCB ATM
- Two (2) at the entrance of the Arrivals Hall (on your right)
Payments can be made in Guilders (coins (not square) or bills), US Dollars (bills), via debit card or credit card at the pay stations.
Click here for the parking rates.
Security Screening
You are allowed to bring one small bag (1 quart-sized, clear, plastic, zip-top) containing liquids, aerosols, gels, creams, and pastes through this checkpoint. A maximum of 3.4 ounces (100ml) per traveler is allowed.
Keep all personal belongings inside your bag.
The use of a handheld metal detector to pat down passengers from their rear to avoid face-to-face contact.
For more information on Security Screening procedures, click here.
Beverages are not allowed. Food is allowed, but please note that the Security Officer may need to open or unwrap your food for additional screening.
Yes, unless you can show your doctor’s note.
Yes, this is allowed.
Yes, unless they are liquid substances, gels or aerosols. These must be packed in your checked luggage.
Contact Information
Phone: +5999 839 1000 daily from 6 AM till 10 PM
Private message via Facebook: Curaçao International Airport
Email: [email protected]
Phone on the wall in the Arrivals Hall (next to the restrooms)
In case you have any questions, suggestion, compliment, or complaint, you can share that with us by filling this contact form.
All questions or complaints about Immigration should be addressed directly to the department of Immigrations.
All questions or complaints about Customs should be addressed directly to the department of Customs.
For lost and found of personal belongings on the airport premises, please contact us by filling in and submitting this form.
Airlines
See where you can fly from the Curaçao International Airport by clicking here.
There are five (5) ticket offices located at the airport:
- TUI
- Winair
- EZ Air
- Sky High
- Divi Divi Air
- Corendon Airlines
KLM’s ticket office is located near the Curaçao Airport Hotel.
VIP Services At The Airport
Sanwil Aviation N.V. offers VIP services at the airport:
Assistance for: Passengers’ Transfer &Transit, wheelchair, disabled passengers, unaccompanied minors, frequent flyers, group coordination, medical passengers’ coordination, institutions.
Furthermore, VIP treatment, VIP Lounge service, hotel & car rental reservation coordination, car drop-off and pick-up service, baggage and luggage tracing coordination and general coordination, representation, and assistance.
For more information or to request a service, please send an email to [email protected].
Videography And Photography At The Airport
Yes, Photography and Filming is allowed, but only allowed for selected airport locations, which need to be approved by the commercial team.
You can send an email with your request to [email protected]
Advertising And Commercial Opportunities At The Airport
Visit our Advertising page to learn more.
You can contact the Advertising team via [email protected] or David Koeijers +5999 672 0589.
You can contact the Commercial team: Cherise Hernandez at [email protected] or +5999 684 6122.
You can contact the Commercial team: Cherise Hernandez at [email protected] or +5999 684 6122.
Shops And Restaurant
Wendy’s, Auntie Anne’s, Cinnabon, Mini Pancakes Amsterdam, Bar 22 X-Press and Juan Valdez Café.
By visiting the restaurants or calling ahead of time and making use of the pick-up lane.
Coming Soon: Online ordering System.
Yes. We have a dedicated F&B pick-up lane, which is behind the Wendy’s Restaurant.
Britt shop Curaçao, Bar 22, Juan Valdez Café, É Marshe, The Dutch Market and Penha Duty free.
Car Rentals At The Airport
Curaçao International Airport works with 5 rental companies representing 10 international brands to service public and passenger transport needs: Alamo, Avis, Budget, Dollar, Enterprise. Hertz, National, SIXT, Thrifty and Payless. For more information click here.
The car rental counters are located next to the airport Arrivals Hall terminal.
The opening hours of the car rental counters are according to the flight schedule, mostly 8 am till 8 / 9 pm.
Yes, you can save time and money by choosing one of these reliable, official airport car rentals with the best rates and coverage: ACE rent-a-car, Boric car rental, Europcar, Just Drive Car rental, Ross Rental Cars, Economy Rent-a-Car, and NU Car rentals.
It is illegal to rent, sell or offer services at the airport without the airport’s authorization. Illegal car rentals will be fined. For more information on how to become an authorized car rental or shuttle car rental at the airport, please contact David Koeijers: [email protected].